Returns, Replacements & Order Issues
Because our products are custom-made to order, all sales are generally final. We do not accept returns or exchanges unless there is a verified issue with the product, decoration, or fulfillment of the order.
Reporting an Issue
If there is a problem with your order, contact us within 7 days of delivery:
đ§ huntor@goldenboybranding.com
đ Call or text: 843-212-7553
Include your order number and a brief description of the issue. If needed, we will ask for photos to review.
Return Authorization Required
No items may be returned without prior approval. If your request is approved, we will provide return instructions and a Return Merchandise Authorization (RMA) number.
Unauthorized returns may be refused.
Eligible Issues
We may review claims for:
- Incorrect items received
- Defective garments
- Decoration or production defects
- Orders that do not match the final approved details
Non-Returnable Situations
Due to the custom nature of our products, we do not accept returns or exchanges for:
- Incorrect sizes selected
- Customer change of mind
- Customer-approved artwork issues (including spelling, layout, or design)
- Minor color variations between screens, mockups, and finished products
- Slight placement or sizing variations within industry standards
- Items that have been worn, washed, or altered
Resolution
If an issue is confirmed, we will determine the appropriate resolution, which may include a replacement, repair, store credit, or refund at our discretion.
Return Shipping
If a return is approved due to an error on our part, we will provide instructions. Otherwise, return shipping costs are the responsibility of the customer.
